Privacy Notice
Luma Psychological Therapies
Last updated: October 2026
At Luma Psychological Therapies, we take your privacy seriously. We understand that choosing to seek psychological support can involve sharing personal and sensitive information, and we want you to feel confident about how that information is handled.
This Privacy Notice explains how we collect, use and protect your personal information when you contact Luma, use our website or receive psychological therapy or other services from us.
Luma Psychological Therapies is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
The information we collect will depend on how you use our services. When you contact us, this may include your name and contact details and information you choose to provide about what you are looking for.
If you become a client, we will need to collect information that is relevant to providing psychological therapy. This may include information about your mental health, wellbeing, personal circumstances and experiences. We will only ask for information that is relevant to providing appropriate and safe care.
We ask that you avoid sharing detailed or highly sensitive information through the website contact form. If you decide to explore therapy, we can discuss the most appropriate way for you to provide further information.
How we use your information
Your information is used to respond to enquiries, arrange appointments and provide the service you have requested. For therapy clients, information will also be used to support assessment, treatment and appropriate clinical record keeping.
We may also need to use information to meet professional, legal or regulatory responsibilities, or to deal with concerns relating to the service.
We will only collect and use your personal information where there is a lawful basis for doing so under UK data protection legislation.
Sensitive information
Psychological therapy often involves discussing information that is particularly personal or sensitive, including information about mental health and past experiences.
Where this type of information is collected, it will be handled carefully and only used where it is necessary for the provision of our services or where another appropriate lawful basis applies.
Confidentiality
Confidentiality is an important part of psychological therapy and we will respect your privacy wherever possible.
There are, however, circumstances where information may need to be shared without your consent. This could include a serious concern about someone's safety, a safeguarding concern or a situation where we are legally required to provide information.
Where it is appropriate and possible to do so, we will talk to you about this before information is shared.
Working with young people
Luma Psychological Therapies provides psychological therapy to adults and young people.
When working with a young person, we will consider their age, understanding and individual circumstances when making decisions about confidentiality and information sharing. The arrangements around confidentiality will be discussed at the beginning of therapy and reviewed where necessary.
Parents or those with parental responsibility may be involved in a young person's care where appropriate. This will be considered alongside the young person's right to privacy and their developing ability to make decisions about their own information.
Where there is a significant concern about the safety or wellbeing of a young person, safeguarding responsibilities will take priority.
Sharing information
We do not sell personal information.
There may be occasions when information needs to be shared with another professional or organisation. This will only happen where there is a lawful basis for doing so and where sharing the information is necessary.
Where appropriate, we will discuss this with you beforehand.
Keeping your information safe
We take reasonable and appropriate steps to protect personal information from being lost, misused or accessed by people who do not have a legitimate reason to see it.
Clinical information will be stored using appropriate systems, with access restricted to those who need it for professional purposes.
How long we keep information
We retain personal and clinical information for as long as is reasonably necessary and in accordance with relevant professional, legal and regulatory requirements.
The length of time information is retained can vary depending on the type of information and the circumstances in which it was collected.
Your rights
You have rights under UK data protection law in relation to the personal information we hold about you. These include being able to ask what information we hold and, where appropriate, asking for inaccurate information to be corrected.
In some circumstances you may also have the right to ask us to restrict or stop certain processing, or to request that information is deleted. These rights are subject to some exceptions, particularly where information needs to be retained to meet legal or professional responsibilities.
If you would like to ask about your personal information or exercise one of your rights, please contact us using the details below.
Our website and cookies
The Luma Psychological Therapies website is hosted by Squarespace.
Like most websites, it uses some cookies and similar technologies to allow the website to function. Depending on the services and settings used on the website, additional cookies may be used to understand how visitors interact with the site.
More information about cookies can be found in our Cookie Information page.
Other websites
The Luma website may contain links to other websites. We cannot take responsibility for the privacy practices or content of websites that are outside our control.
Keeping this notice up to date
We may update this Privacy Notice from time to time as our services develop or if there are changes to legal or professional requirements.
The latest version will always be available on the Luma Psychological Therapies website.
Contact
If you have any questions about this Privacy Notice or how your information is handled, please contact:
Luma Psychological Therapies
North Down, Northern Ireland
Email: hello@lumanorthdown.co.uk
If you are unhappy about the way your personal information has been handled, please contact us in the first instance so that we can try to resolve your concern.
You also have the right to contact the Information Commissioner's Office (ICO) if you remain concerned about how your information has been handled.